1. Problems that should be paid attention to in telephone communication
A. When communicating on the phone, because you cannot see the other party's expressions and behaviors, try not to discuss some key issues over the phone.
B. Since the content of communication on telemarketing list the phone is easily monitored by sales competitors, sensitive issues should not be discussed.
C. The time for telephone communication is short and the space is relatively limited, so it is reasonable to use telephone to communicate some issues that are urgent and unwilling to give the other party time to think about, but it is not suitable for some problems, such as the other party's concerns about some issues involving long-term cooperation and major interests .
D. Be careful not to be caught in the trick of expressing opinions quickly by others through telephone communication. Try not to express your position on the phone in a timely manner, but hang up the phone first, and then reply after full consideration.
E. Try not to communicate by telephone when there is no suitable trust basis. Of course, this is not for the telemarketing industry. Taking telephone communication should be considered after contacting our customers for a certain period of time, unless it is a special emergency.
F. When communicating by phone, pay attention to a relatively quiet environment to avoid some content being unclear, causing misunderstandings and misunderstandings. For unclear places, it should be verified and confirmed in a timely manner, rather than arbitrary speculation.
G. After the telephone communication, you should make sure that you have pressed the interrupt button to avoid unnecessary misunderstandings caused by thinking that you have hung up the phone and saying unnecessary things that should not be said.
H. Pay attention to the use of honorifics on the phone, and properly take into account the possible environment of the other party. It is our respect for the other party to interrupt the call in a timely manner.
I. Some content involved in the telephone communication must be recorded as soon as possible, so we are required to prepare a pen and paper as soon as possible when we communicate by telephone.
J. For the differences and objections in the communication, the discussion should be stopped in time, and the communication should be directly visited at another time, which is more appropriate, and can better communicate the content that should be expressed, and can better understand the key points of the other party's concerns.
K. Store multiple contact numbers and other contact methods of customers as much as possible, including mobile phones, fixed phones, and fixed phones are divided into residential phones, office phones, and customers' emails, ** numbers, etc., and store them by category. Also make backups in time. Through the caller ID, one needs to know the identity of the other party, and at the same time understand where the other party is; send e